Frequently Asked Questions (FAQ)

Check out the Questions and Answers below for some need to know information which may answer any questions you have or may have in the future.

Do you need I.D ?

Yes, for admittance into any and every event you will be required to present some sort of photo I.D (Preferable US government I.D, State I.D, State Drivers License) no matter the age restriction of the party

Prohibited items?

Yes,

List of PROHIBITED Items are:

  • Weapons of any kind (includes pocket knives, pepper spray, fireworks, etc.)
  • Illegal substances
  • Drugs or drug paraphernalia
  • Aerosol products/cans
  • Liquid makeup
  • Unsealed tampons (upon entry)
  • Glass, cans, cups or coolers
  • Outside food or beverages (including alcohol and candy

ACCEPTABLE ITEMS

  • Cell phones and portable chargers/external batteries
  • Non-professional flash/still cameras, handheld video devices under 6″ (Sony Action Cam, GoPro, etc.)
  • Selfie sticks
  • Small bags, single-compartment backpacks, plush backpacks, purses (maximum 12“x12“)
  • Hydration packs with no more than two main compartments and one smaller compartment—must be empty upon entry
  • Fanny packs
  • Sunglasses & hats
  • Lighters and sealed packs of cigarettes
  • E-cigs/vapes (refillable liquid chambers OK, must be empty upon arrival)
  • Earplugs
  • Sealed lip balm & gloss
  • Sealed sunscreen lotion (inspected upon entry)
  • Powder makeup
  • Sealed tampons
  • Sealed wet wipes
  • Sealed packs of gum
  • Hula hoops (including LED hoops)
  • Glowsticks & glowing/illuminated costumes or jewelry
  • LED poi
  • Inflatables (must be deflated upon entry)
  • Flags/banners or handmade signs (no corporate/company-branded and no hard flagpoles)
  • Festival totems or decorated pool noodles
  • LED gloves or LED microlights used for light shows

 

Do you have customer service?

Yes, Send us an Email at SynapseEventsUS@gmail.com OR send us a message VIA the contact form on the "Contact US" tab on SynapseEventsus.com